REFUND POLICY
Digital products may be delivered or activated immediately, refund rights and eligibility may differ
from those applying to physical goods.
This policy does not limit any mandatory consumer rights.
Refund Eligibility
A refund request may be considered based on:
- Whether delivery has occurred
- Whether a download was accessed
- Whether a licence key was revealed or activated
- Whether an account was created or used
- The amount of product usage
- The nature of the reported problem
- Vendor or provider conditions
- Product-description accuracy
- Applicable consumer law
Products That Have Been Accessed
Except where required by law, a refund may not be available after a digital product has been:
- Downloaded
- Activated
- Accessed
- Used
- Redeemed
- Connected to an account
- Fully delivered
This restriction helps protect digital products that cannot practically be returned after access has been supplied.
Faulty or Misdescribed Products
Contact us when a product:
Cannot be delivered
Does not materially match its listing
Contains a confirmed technical defect
Cannot be activated using the supplied instructions
Is unavailable after payment
We may investigate the issue and offer:
- Troubleshooting
- Corrected instructions
- Replacement access
- A replacement licence
- Account correction
- An alternative product
- A partial refund
- A full refund
The appropriate solutionwill depend on the circumstances and applicable law.
Third-Party Products
Products supplied or fulfilled by an external vendor may also be governed by that provider’s
refund policy.
Where the transaction took place directly on a third-party website, the refund request should
generally be submitted to that provider.
We may help identify the relevant support channel but cannot guarantee the provider’s decision.
Subscription Products
Subscription cancellations do not necessarily produce a refund for a billing period that has
already started.
Customers should cancel recurring services before the next renewal date using the method
stated by the provider.
Duplicate or Incorrect Charges
Contact us promptly if you believe you were charged more than once or charged an incorrect
amount.
Include the order reference and relevant transaction information, but do not send complete
payment-card details.
How to Request a Refund
Email support@[yourdomain].com with:
- Your full name
- Order number
- Checkout email address
- Product name
- Purchase date
- Description of the issue
- Screenshots or error messages
Troubleshooting steps already attempted
Incomplete requests may take longer to investigate.
Review Process
We may review:
- Order and delivery records
- Download records
- Activation status
- Account-access history
- Customer communications
- Provider information
- Technical evidence
We may ask for additional details before making a decision.